Processing time for an order in the shop

The time it takes me to get an item ready to ship is 2 days

Processing time desired products

The time it takes me to get an item ready to ship is 7 - 14 days

shipping times

Germany: 1-4 working days
Europe: 7 - 14 business days
Everywhere else : 14 - 21 business days
I will do my best to meet these estimated shipping times, but cannot guarantee them.

payment options

At the payment checkout you will find various payment options from PayPal, Klarna, direct debit and instant transfer

Customs and Import Fees

Buyers are responsible for any customs or import fees that may apply. I am not responsible for delays caused by customs.

Return & Cancellation

I accept returns on all Etsy shop items, except for desired productucts. Contact me within 14 days of delivery and sreturn the item within 30 days of delivery.

Return policy:

Buyers are responsible for shipping costs for returns. If the item is not in its original conditionreturned, the buyer is responsible for any loss in value.

Cancellations:

I accept order cancellations.But please contact me before if you have any problem with your order.


No exchange or return of desired products

Desired products and custom-made products of any kind cannot be exchanged or returned. Due to the nature of these products, no cancellation is possible. The situation is different if the products were defective or damaged upon delivery.

Guarantee

I paint with leather paints and elastic acrylic paints and give a 1 year guarantee of durability. Of course, depending on the use, care and use of the object, signs of wear can occur, but the colors cannot be completely replaced. If this happens anyway, I'll make a replacement.
Warranty period : 1 year